24% → 9% no-show rate
Our no-show rate was 24% and our front desk was burning out calling patients every afternoon to confirm appointments. ThunderStaff built an automated scheduling and reminder system that confirms appointments via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns. Our no-show rate dropped to 9%. The front desk stopped working overtime and our providers saw 6 more patients per day. Our AR days dropped from 52 to 31 because claims were going out clean and on time.
The Problem
No-show rate was 24% and the front desk was burning out calling patients every afternoon to confirm appointments.
The Solution
ThunderStaff built an automated scheduling and reminder system that confirms via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns.
Key Results
Build Your Custom Scope & ROI Estimate
See exactly where you're losing money and what automation could look like in the pricing flow.
Get a Custom Scope
Family Medical Practice
Family Medicine & Pediatrics • Illustrative U.S. scenario • 4 Providers, 12 Staff
Note: Scenarios and ROI models presented below represent illustrative customer implementations based on standard industry workflows and benchmarked labor rates.
The Problem
No-show rate was 24% and the front desk was burning out calling patients every afternoon to confirm appointments.
The Solution
ThunderStaff built an automated scheduling and reminder system that confirms via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns.
Key Results
Our no-show rate was 24% and our front desk was burning out calling patients every afternoon to confirm appointments. ThunderStaff built an automated scheduling and reminder system that confirms appointments via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns. Our no-show rate dropped to 9%. The front desk stopped working overtime and our providers saw 6 more patients per day. Our AR days dropped from 52 to 31 because claims were going out clean and on time.
We map your most painful process end-to-end and show you exactly where the waste is — and what the ROI looks like.