24% → 9% no-show rate
"Our no-show rate was 24% and our front desk was burning out calling patients every afternoon to confirm appointments. ThunderStaff built an automated scheduling and reminder system that confirms appointments via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns. Our no-show rate dropped to 9%. The front desk stopped working overtime and our providers saw 6 more patients per day. Our AR days dropped from 52 to 31 because claims were going out clean and on time."
The Problem
No-show rate was 24% and the front desk was burning out calling patients every afternoon to confirm appointments.
The Solution
ThunderStaff built an automated scheduling and reminder system that confirms via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns.
Key Results
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Family Medical Practice
Family Medicine & Pediatrics • Topeka, Kansas • 4 Providers, 12 Staff
The Problem
No-show rate was 24% and the front desk was burning out calling patients every afternoon to confirm appointments.
The Solution
ThunderStaff built an automated scheduling and reminder system that confirms via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns.
Key Results
“Our no-show rate was 24% and our front desk was burning out calling patients every afternoon to confirm appointments. ThunderStaff built an automated scheduling and reminder system that confirms appointments via text 48 and 24 hours ahead, fills cancellations from a waitlist, and identifies no-show risk patterns. Our no-show rate dropped to 9%. The front desk stopped working overtime and our providers saw 6 more patients per day. Our AR days dropped from 52 to 31 because claims were going out clean and on time.”
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