Privacy Policy

This Privacy Policy ("Policy") applies to SHRUBNET, LLC ("Company," "we," "us," or "our") and governs data collection and usage for our website, products, and services. For purposes of this Policy, unless otherwise noted, all references to the Company include shrubnet.com and any related websites, online forms, managed services, automation services, hosting services, applications, and communications operated by or on behalf of the Company (collectively, the "Services"). By using the Company website or Services, you consent to the data practices described in this Policy.

California Consumer Privacy Act and California Privacy Rights Act

If you are a California resident, you may have the following rights under the California Consumer Privacy Act and California Privacy Rights Act (collectively, "CCPA/CPRA"), subject to applicable exceptions:

• •Right to Know. You may request details about the categories and specific pieces of personal information we collect, use, disclose, sell, or share.
• •Right to Delete. You may request deletion of personal information we collected from you, subject to legal and contractual exceptions.
• •Right to Correct. You may request correction of inaccurate personal information.
• •Right to Opt Out. You may opt out of the sale or sharing of personal information for cross-context behavioral advertising, if applicable.
• •Right to Restrict Sensitive Data Use. You may limit the use and disclosure of sensitive personal information where required by law.
• •Right Against Retaliation. We will not discriminate or retaliate against you for exercising your privacy rights.

To exercise these rights, contact us using the information in the Contact Information section below. We may need to verify your identity before fulfilling a request.

Collection of Your Personal Information

We do not collect personal information about you unless you voluntarily provide it to us or it is collected automatically through your use of the website or Services.

You may be required to provide certain personal information when you elect to use certain products, services, or website features, including when you:

• •request information, pricing, or a consultation;
• •submit a contact form;
• •register for an account or customer portal;
• •enter into an agreement, order form, invoice, or statement of work with us;
• •provide access credentials, files, data, systems, or other materials needed for us to perform services;
• •send us an email, chat message, support request, or other communication;
• •purchase, subscribe to, or pay for Services; or
• •otherwise interact with us online or offline.

The personal information we collect may include, depending on your interaction with us:

• •name, title, company name, and business contact information;
• •email address, phone number, mailing address, and billing address;
• •account credentials or authentication information;
• •payment, invoice, and transaction information;
• •support, sales, and operational communications;
• •files, prompts, business data, system information, or content you provide for service delivery;
• •website usage data, device data, browser data, IP address, log data, and analytics data; and
• •any other information you voluntarily submit to us.

We may also gather additional personal or non-personal information in the future.

Use of Your Personal Information

We use the information we collect for purposes including, but not limited to:

• •communicating with you regarding services, products, consultations, support, billing, and account matters;
• •providing, operating, maintaining, hosting, securing, and improving the Services;
• •responding to inquiries, support requests, and business communications;
• •processing invoices, payments, subscriptions, renewals, and transactions;
• •configuring automations, integrations, software, hosting environments, and managed services;
• •monitoring, debugging, securing, and improving website and service performance;
• •enforcing agreements, acceptable-use requirements, and legal rights;
• •complying with applicable law, legal process, tax, accounting, and regulatory obligations;
• •preventing fraud, abuse, misuse, security incidents, or unauthorized access; and
• •developing and improving our offerings, tools, methods, workflows, models, and business operations.

Use of Artificial Intelligence and Automation

Our Services may include artificial intelligence, automation, machine-generated output, third-party platforms, hosted tools, integrations, or model providers. Information you provide may be processed through these systems when reasonably necessary to provide, support, secure, or improve the Services. AI and automation systems may produce incomplete, inaccurate, or unexpected results, and you are responsible for independently reviewing and validating output before relying on it.

Sharing Information with Third Parties

The Company does not sell, rent, or lease its customer lists to third parties.

We may share information with trusted vendors, contractors, service providers, hosting providers, payment processors, analytics providers, professional advisors, subcontractors, automation platforms, model providers, and integration partners as reasonably necessary to operate our business and provide the Services. These third parties are authorized to use personal information only as needed to provide services to the Company or as otherwise permitted by law and are expected to maintain the confidentiality and security of such information.

We may disclose your personal information, without notice, if required or permitted to do so by law or in the good-faith belief that such action is necessary to:

• •comply with applicable law, regulation, subpoena, court order, or legal process;
• •protect and defend the rights, property, contracts, or operations of the Company;
• •enforce our agreements, invoices, policies, or terms;
• •detect, prevent, or address fraud, security, abuse, or technical issues;
• •protect the personal safety of users of the Company, our personnel, our customers, or the public; or
• •complete a merger, acquisition, financing, sale of assets, assignment, factoring, restructuring, or similar business transaction.

Policy Against Advertising This Website Using Unsolicited Messages

SHRUBNET, LLC prohibits advertising or promoting thunderstaff.com through unsolicited messages. We do not authorize our employees, contractors, affiliates, agents, partners, or any third party to send unsolicited commercial email, SMS or text messages, direct messages, instant messages, telephone solicitations, or other electronic communications that advertise or promote this website or our Services.

Marketing communications that reference thunderstaff.com may be sent only with prior affirmative consent or another lawful basis permitted by applicable law. All such messages must accurately identify the sender, comply with applicable law, include a working opt-out method when required, and honor opt-out requests promptly.

If you receive an unsolicited message advertising or promoting thunderstaff.com, please report it to thunderstaff.frill902@passmail.net and include the message, sender information, and the date received. We will investigate reported violations and may suspend or terminate relationships with persons or entities that violate this policy.

Cookies, Analytics, and Automatically Collected Information

Our website and related technologies may use cookies, pixels, log files, analytics tools, and similar technologies to collect information about your device, browser, pages viewed, referring pages, usage patterns, and interactions with our website. We use this information to operate, secure, analyze, and improve our website and Services.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. Some website features may not function properly without cookies.

Right to Deletion

Subject to certain exceptions, on receipt of a verifiable request from you, we will:

• •delete your personal information from our records; and
• •direct service providers to delete your personal information from their records where required by law.

Please note that we may not be able to comply with a deletion request if retaining the information is necessary to:

• •complete the transaction for which the personal information was collected;
• •provide a good or service requested by you or reasonably anticipated within our ongoing business relationship;
• •perform or enforce a contract between you and us;
• •detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible;
• •debug or repair errors;
• •comply with legal, tax, accounting, regulatory, dispute-resolution, or recordkeeping obligations;
• •exercise free speech or another legal right;
• •use the information internally in a lawful manner compatible with the context in which it was provided; or
• •satisfy another exception permitted by applicable law.

Data Retention

We retain personal information for as long as reasonably necessary to provide the Services, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, collect amounts owed, protect our rights, and operate our business. Retention periods vary depending on the type of information, the nature of the relationship, contractual requirements, and applicable law.

Security of Your Personal Information

The Company uses commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. The Company uses industry-standard encryption protocols where appropriate to protect personal information transmitted to and from the website.

However, no method of transmission over the internet, hosting environment, third-party platform, or electronic storage is completely secure. We cannot guarantee absolute security, uninterrupted availability, or freedom from vulnerabilities.

Children’s Privacy

The website and Services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete it.

International Users

The Company is based in the United States. If you access the website or Services from outside the United States, you understand that your information may be processed in the United States or other jurisdictions where our service providers operate. By using the website or Services, you consent to such processing and transfer, subject to applicable law.

Changes to This Policy

The Company reserves the right to change this Policy from time to time. We may notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our website, updating this Policy, or otherwise providing notice as required by law. Your continued use of the website or Services after such modifications constitutes your acknowledgment of the modified Policy and agreement to abide by it.

Contact Information

The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact us at:

SHRUBNET, LLC 118 Broadway, Suite 221 San Antonio, TX 78205 thunderstaff.frill902@passmail.net