4.2 days → 11 hours response time
"Maintenance requests came in through phone, email, text, and our tenant portal — and half of them got lost in the shuffle. ThunderStaff built an AI triage system that ingests requests from every channel, auto-classifies by urgency and trade, and routes to the right vendor with unit history and photos. Our average response time dropped from 4.2 days to 11 hours. Tenant satisfaction scores went up 28 points, and our renewal rate climbed from 64% to 81%."
The Problem
Maintenance requests came in through phone, email, text, and the tenant portal — and half of them got lost in the shuffle.
The Solution
ThunderStaff built an AI triage system that ingests requests from every channel, auto-classifies by urgency and trade, and routes to the right vendor with unit history and photos.
Key Results
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Property Management Company
Residential & Vacation Rentals • Flagstaff, Arizona • 180 Units
The Problem
Maintenance requests came in through phone, email, text, and the tenant portal — and half of them got lost in the shuffle.
The Solution
ThunderStaff built an AI triage system that ingests requests from every channel, auto-classifies by urgency and trade, and routes to the right vendor with unit history and photos.
Key Results
“Maintenance requests came in through phone, email, text, and our tenant portal — and half of them got lost in the shuffle. ThunderStaff built an AI triage system that ingests requests from every channel, auto-classifies by urgency and trade, and routes to the right vendor with unit history and photos. Our average response time dropped from 4.2 days to 11 hours. Tenant satisfaction scores went up 28 points, and our renewal rate climbed from 64% to 81%.”
We map your most painful process end-to-end and show you exactly where the waste is — and what the ROI looks like.