SMS automation, answered in seconds
A managed AI agent that handles two-way text — answering questions, confirming appointments, capturing leads, and following up — so every customer text gets a fast, on-brand reply without tying up a person.
Texts that sit unread
Customers text the way they live — fast, and at all hours. But your team can't watch the message thread all day, so replies lag, hot leads cool off, and the same questions get answered by hand over and over.
- Inbound texts going unanswered for hours while leads shop elsewhere.
- Staff manually replying to the same routine questions all day.
- Appointment reminders and confirmations sent by hand — or not at all.
- No record of text conversations, so nothing is logged against the customer.
As a Sales / Revenue Leader, I need to answer every inbound text in seconds so no lead slips.
As a Operations Manager, I need to confirm appointments and orders over text without staff time.
As a Office / Admin Manager, I need to stop my team living in the texting app all day.
What the agent does
We map the texts your team handles today — the questions, the confirmations, the follow-ups — then build an agent that answers them in real time and co-manage it so replies stay on-brand.
- 01
Read every text
The agent reads each inbound message and understands what the customer actually wants.
- 02
Reply on-brand
It answers routine questions, confirms appointments, and captures details using your voice and rules.
- 03
Route the rest
Anything that needs a human goes to the right person with the full thread and a suggested reply.
- 04
Follow up
It sends timely reminders and follow-ups so conversations don't go cold.
- 05
Log it
Every conversation is recorded in your CRM so there's one clean history per customer.
Wires into
- Twilio / RingCentral
- Your CRM
- Calendar & scheduling
- Email & helpdesk
What it does
- Two-way SMS conversations
- Appointment confirmation & reminders
- Lead capture & qualification
- Auto-logging to CRM
What's included
- Text workflow mapping
- Conversation + routing build
- CRM/calendar wiring
- Exception monitoring & break/fix
We built lead capture and follow-up automation for a dealership — here's the verified win:
Our BDC was drowning. Leads came from Ford, Cars.com, Facebook, and walk-ins, and our team was cherry-picking the easy ones while hot leads went cold. ThunderStaff built a lead scoring and routing system that scores every lead by behavior, auto-follows up via text and email, and routes hot leads to our best closers with full context. Our lead-to-sale conversion went from 8.3% to 14.7%. We sold 23 more cars in the first month after go-live. The GM thought the numbers were wrong.
Speed-to-lead is everything over text. An agent that replies in seconds — day or night — captures leads your team would miss and frees hours spent answering the same routine questions by hand.
Run the numbers in the ROI calculatorRelated automations
Questions, answered
Will it text customers without us approving each message?
On rules you set. Routine replies, confirmations, and reminders can send automatically; anything sensitive is routed to a person to approve first.
What phone system does it work with?
It works with Twilio, RingCentral, and most business texting platforms, and logs every conversation into your CRM.
Can it qualify leads, not just answer?
Yes. It can ask qualifying questions, capture the answers against the lead, and hand hot ones to a rep with context.
How fast can it go live?
Most builds go from process mapping to a live agent in days, starting with a free Process Blueprint.
Never leave a text on read
Start with a free Process Blueprint: we map your texting workflow, show where leads and time leak, and scope an agent to handle it — no commitment.