Team chat automation, for Slack & Teams
A managed AI agent that lives in Slack or Microsoft Teams — answering internal questions, triaging requests, posting alerts, and kicking off workflows — so your team gets answers in the channel instead of chasing people.
The channel that never stops pinging
Work lives in chat now, and so does the chaos. The same questions get asked in every channel, requests get buried between messages, and someone is always @-mentioned to do something that could have happened automatically.
- The same internal questions asked over and over across channels.
- Requests and approvals lost in the scroll of a busy channel.
- Manual copy-paste between chat and your other systems.
- Alerts that nobody sees until it's too late.
As a Operations Manager, I need to stop fielding the same questions in chat all day.
As a IT / Systems Owner, I need to trigger workflows and pull system status from inside chat.
As a Team Lead, I need to make sure requests in the channel actually get actioned.
What the agent does
We map how your team uses chat — the recurring questions, the requests, the alerts — then build an agent that handles them in the channel and co-manage it so it stays useful.
- 01
Listen in the channel
The agent reads messages and direct mentions in Slack or Teams and understands what's being asked.
- 02
Answer instantly
It responds to routine questions from your knowledge and systems, right in the thread.
- 03
Triage requests
Requests and approvals are captured, assigned, and tracked instead of scrolling away.
- 04
Trigger workflows
It kicks off actions in your other systems — create a ticket, update a record, post a status.
- 05
Push the right alerts
Important events post to the right channel so the team sees them in time.
Wires into
- Slack
- Microsoft Teams
- Your CRM / helpdesk / PM tools
- Internal systems & APIs
What it does
- In-channel Q&A
- Request triage & assignment
- Workflow triggers
- Smart alerting
What's included
- Chat workflow mapping
- Bot + integration build
- System wiring
- Exception monitoring & break/fix
Every routine question answered in chat is an interruption your team didn't take. Multiply the small interruptions across a week and you recover real focus time — plus the requests that stop falling through the cracks.
Run the numbers in the ROI calculatorRelated automations
Questions, answered
Does it work with Slack and Microsoft Teams?
Both. The agent runs as a bot in Slack or Teams (or both), answering in channels and DMs and acting in your connected systems.
Can it actually do things, or just answer?
It can act — create tickets, update records, post statuses, and kick off workflows in your other tools, with approval gates where you want them.
Where does it get its answers?
From your own knowledge base, documents, and systems — wired in during the build — so answers reflect how your business actually works.
How fast can it go live?
Most builds go from process mapping to a live agent in days, starting with a free Process Blueprint.
Turn your busiest channel into a teammate
Start with a free Process Blueprint: we map how your team uses Slack or Teams and scope an agent that answers and acts in the channel — no commitment.